- My Account
- Customer Service
- Product Advice
- FAQs
- Contact Us
- Instructions For Use
You have 0 items in your cart. View Cart | Go to Checkout
If you are a returning customer, please log in.
Did you forget your password?
Register
If you have a complaint please use this form and return by post or fax, marking it for the attention of Customer Services.
Alternatively email as an attachment to customerservices@synapsemicrocurrent.com
Return Policy:
Our 14-day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the date you received the item, unopened (with any seal and labelling intact) and we will issue a full refund for the price you paid for the item.
We can only accept the return of opened items if they are faulty. Please note that we reserve the right to send back items to you that have been returned to us after 14 days unless they are faulty. This returns policy does not affect your statutory rights.
Warranty
Application should not be a substitute for a correct warming up and cooling down regime but should be used to enhance each process.
If it is practical, the unit may be applied during exercise. Place a treatment electrode pad, one at either end of the muscle or muscle group that will be prone to fatigue during the activity. For example the thigh muscles in cyclists.
If it is not practical to use the unit during exercise apply the unit immediately prior to the activity. Remember you can use the Y connector to make a four-pad application so two muscle groups may be boosted simultaneously
We suggest that it should be applied following a cooling down activity.
The unit may be used in two different ways. For specific areas of muscle fatigue place a treatment electrode one at each end of the muscle or muscle group affected. For a general application use the Y connector so that a four pad application may be applied. Place one pad on the top of either foot (from one wire coming from the unit) and a single pad on the top of each hand. fig. 9
Synapse micro-current units are completely safe to use. Pad placement to some extent is subjective.
For delivery outside of the UK, between 2-5 working days of the shipping date
All credit and debit card holders are subject to validation and authorisation by both us and the card issuer, to maintain security and prevent fraud.
If you think you may have received a faulty product and none of the questions in the FAQ section have helped you, then please contact customerservices@synapsemicrocurrent.com within 14 days of the date that you received the item and we will give you a full refund or replacement. We can only accept the return of opened items if they are faulty. Please see our refund policy on the customer services tab
After you've received your email, please allow another 5-10 working days for the refund to be credited to your account. The amount of time this takes will depend on which bank or card issuer you're with, and we have no control over it.
We will credit your refund to the same card you used when you placed your order. If we can't do this (i.e. if the card has been declined, cancelled or has expired), we'll send a cheque to your billing address.
- Accel-Heal product - Single use with a 48hour programme for it's single use.
- Recovery product - 50 uses with 30 minute programmes for each use. The unit will cease work after it has been used 50 times.
- Performance product - 50 uses with 30 minute programmes for each use. The unit will cease work after it has been used 50 times.
Performance and Recovery Units - 2in x 4in Oval Re-usable Electrodes
Tendonworks Unit - 2in x 2in square Re-usable Electrodes
Accel-Heal Unit - 1.75 in x 1.75 in Square Stimulating Electrodes
If you can't remember your password, just type your email address in to the 'Forgotten your Password' box on the my account page, and we'll remind you what your password is.
You can change your password, main email address or any of your other details at any time just by signing in to My Account.
If you are still having problems signing in, or have any other queries, please contact customerservices@synapsemicrocurrent.com
If you checked this and are still not getting our emails, please make sure you typed in the right email address when you signed up with us. Just sign into My Account (if you can remember what address you did type in), or get in touch with customerservices@synapsemicrocurrent.com and we'll do our best to rectify the problem.
Head Office -Registered Office - All Enquiries
Synapse Microcurrent Ltd.
1C The Courtyard,
Market Square,
Westerham,
Kent.
TN16 1AZ
Tel: +44 ( 0)1959 569 433
Fax:+44 (0)1959 565 281
customerservices@synapsemicrocurrent.com
Registered In the UK no - 4626631
![]() |
![]() |
![]() |
![]() |
| The conducting treatment electrode pads are placed, one either end of the desired treatment area. | Press and hold down the On/Off button for 2 seconds. A green ON non-flashing LED/light will stay lit unit finger is released. | When your finger is released the program will commence its operation the green LED will flash once every 2 seconds. The program runs its specific sequence after which time the unit will turn itself off. | Press & hold the on/off button for 2 seconds to
stop the program. The unit always resets to the beginning of the program when restarted |
![]() |
![]() |
![]() |
![]() |
The unit is specifically designed to be used on superficial tendons and ligaments such as the superficial flexor tendon and suspensory ligament. The unit should be used under the direction of a veterinarian or health practitioner.
Treatment Plan
Each unit contains fifty 30 minute treatments; 25 hours of
treatment. A typical treatment regime is as follows:
Days 1 - 5
3 x thirty minute treatments per day
Days 8 - 12
2 x thirty minute treatments per day
Days 15 - 19
1 x thirty minute treatments per day
This totals 15 hours of treatment over a three week period with 5 days of treatment followed by 2 days off. Following the treatment regime we suggest the unit is used once a day for five days (2.5 hours of treatment) every three months. This will provide a further year of cover. When this is completed the unit will have completed its cycle of programmes.
Placement of treatment electrode pads
The conducting treatment electrode pads are placed one either
end of the affected tendon. If there is a particular focal
point of damage place an electrode pad either side of this
area during the second five days of treatment.
Turning the unit on
Press and hold down the On/Off button for 2 seconds. A green
ON non-flashing LED/light will stay lit unit finger is
released.
Suggested Exercise regime
The application of the correct exercise regime is crucial
in order to achieve the best outcome. We do not give specific
case by case advice. However, as a general rule we advocate
the application of regular (several times a day), low intensity,
low concussion, straight line exercise during the treatment
and post treatment period. For example, a typical basic
exercise regime could be walking the horse in hand for
10 minutes, 4-5 times a day. Walking up hill is particularly
beneficial.
![]() |
![]() |
![]() |
![]() |
![]() |

Example of using Y leads to give simultaneous treatment to both legs. Please note the colours below are for illustrative purposes only. All leads are white. It is unimportant whether the + or - pads are located top or bottom.














