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Warranty

When to use the Synapse Sport units
In simple terms think of the Performance unit as the warm-up device and the Recovery unit as the cool-down.
Application should not be a substitute for a correct warming up and cooling down regime but should be used to enhance each process.
When to use the Synapse Performance unit
This unit may be used in two different ways.
If it is practical, the unit may be applied during exercise. Place a treatment electrode pad, one at either end of the muscle or muscle group that will be prone to fatigue during the activity. For example the thigh muscles in cyclists.

If it is not practical to use the unit during exercise apply the unit immediately prior to the activity. Remember you can use the Y connector to make a four-pad application so two muscle groups may be boosted simultaneously
When to use the Synapse Recovery unit
Use the unit for 30 minutes after training or competition (within 0 -2 hours is ideal).
We suggest that it should be applied following a cooling down activity.

The unit may be used in two different ways. For specific areas of muscle fatigue place a treatment electrode one at each end of the muscle or muscle group affected. For a general application use the Y connector so that a four pad application may be applied. Place one pad on the top of either foot (from one wire coming from the unit) and a single pad on the top of each hand. fig. 9

Synapse micro-current units are completely safe to use. Pad placement to some extent is subjective.

When to use the Tendonworks® unit
The Tendonworks® unit is a registered medical device and is completely safe for unsupervised use. However tendon problems come in many different forms and as such required different treatments and management. What can present as pain, stiffness and loss of function to the individual can have many different causes, which is why we always recomend that someone who is suffering with a tendon problem obtains a proper diagnosis and as such an appropriate treatment.

The Tendonworks unit is designed to accelerate the rate at which new type 1 collagen (the main tissue in tendons) is produced which will facilitate a quicker rate of repair. To work at its most efficient a properly tailored exercise regime should be implemented along side the Tendon Works treatment protocol. The Tendonworks unit can be used for several different conditions affecting tendon tissue, such as strains, tears, chronic (long-term) discomfort and dysfunction.

When to use the Accel-Hea®l unit
Accel Heal will produce an accelerated rate of tissue repair in skin. The mechanism behind wounds that fails to heal properly or at all is not fully understood and is certainly multi-factorial. The Accel Heal unit can be use on all types of skin wounds and is currently being trailed on chronic non-healing wounds such as venous and diabetic ulcers. In addition, Synapse has some interesting anecdotal evidence to suggest that it may also be used on reducing the effects of scarring in skin tissue.
How do I order a product?
The easiest way to purchase one of our products is through our retail partner Lovell Rugby
Accel-Heal® is only available through medical professionals.
I want to buy some more electrode pads/ skin preparation wipes/y cables/cable extenders. Where can I get them from?
You can purchase these from Synapse Micro-current Ltd. Please call +44 (0)1959 569 433
How do I work the unit?
How do I know my if unit is working?
Once you have pressed the ON button down for 2 seconds, the green ON light/LED will begin to flash from underneath the front cover of your unit on the left hand side.
My unit will not turn on. What should I do?
In the unlikely event that your unit will not activate, please make sure you have pressed the button down for 2 seconds to see if it turns on. This is indicated by a green light flashing through the front cover of your unit on the left hand side. If this light does not begin to flash, please contact customerservices@synapsemicrocurrent.com and we will look into resolving the problem for you.
I have been using my product and the green ON light/LED on it does not turn on anymore. What has happened?
The unit has completed its treatment course. Please send the unit back to Synapse Microcurrent Ltd, 1C The Courtyard, Market Place, Westerham, Kent, TN16 1AZ and receive a 15% discount off your next purchase. We will then dispose of the old unit in an environmentally sound manner.
The green 'ON light/LED on my product is flashing quickly, more than once every 2 seconds. What is happening?
When there is poor contact between the conducting electrode pads and the skin, the green light/LED flashes more quickly at a rate of twice per second. Remedy: clean the skin and reapply or use fresh electrode pads.
How many uses does my product have?
-Tendonworks product - 50 uses with 30 minute programmes for each use. The unit will cease work after it has been used 50 times.
- Accel-Heal product - Single use with a 48hour programme for it's single use.
- Recovery product - 50 uses with 30 minute programmes for each use. The unit will cease work after it has been used 50 times.
- Performance product - 50 uses with 30 minute programmes for each use. The unit will cease work after it has been used 50 times.
You have several electrode pads available to buy. Which electrode pads should I be using for my unit?
This is indicated on the shop page when you go to buy the electrodes. To summarise:
Performance and Recovery Units - 2in x 4in Oval Re-usable Electrodes
Tendonworks Unit - 2in x 2in square Re-usable Electrodes
Accel-Heal Unit - 1.75 in x 1.75 in Square Stimulating Electrodes
How do I use the Y Leads and Extender Cables with my unit?
Please see our comprehensive guide on how to use the product accessories on our Instructions for use section
I am not receiving any emails or news updates from you
If you are not receiving our emails or our regular news updates, one of the most common reasons for this is that your email software is marking emails from us as junk mail, and are sending them to your spam folder. To stop this from happening, please add customerservices@synapsemicrocurrent.com and info@synapsemicrocurrent.com to your email address book, then emails from us should come through.
If you checked this and are still not getting our emails, please make sure you typed in the right email address when you signed up with us. Just sign into My Account (if you can remember what address you did type in), or get in touch with customerservices@synapsemicrocurrent.com and we'll do our best to rectify the problem.

Head Office -Registered Office - All Enquiries
Synapse Microcurrent Ltd.
1C The Courtyard,
Market Square,
Westerham,
Kent.
TN16 1AZ
Tel: +44 ( 0)1959 569 433
Fax:+44 (0)1959 565 281

info@synapsemicrocurrent.com

customerservices@synapsemicrocurrent.com

Registered In the UK no - 4626631

Recovery & Performance Units
sport1 sport2 sport3 sport2_2
The conducting treatment electrode pads are placed, one either end of the desired treatment area. Press and hold down the On/Off button for 2 seconds. A green ON non-flashing LED/light will stay lit unit finger is released. When your finger is released the program will commence its operation the green LED will flash once every 2 seconds. The program runs its specific sequence after which time the unit will turn itself off. Press & hold the on/off button for 2 seconds to stop the program.
The unit always resets to the beginning of the program when restarted
Tendonworks®
tw1 tw2 tw3 tw4
       
Accel-Heal®
ah1 ah2 ah3 ah4
      ah5
Using the electrode pads
Connect an electrode to the end of each cable leading out of the Synapse Micro-current Unit.
electrode
Using the Y cables
If you need to treat an area of the body that requires the electrode pads to be placed in two areas of the body at the same time see interactive pad placement guide place one Y cable to the end of each cable leading out of the Synapse Micro-current unit, (see diagram below) allowing you to connect an electrode pad (4 in total) to the ends of these Y cables. You must ensure you have a positive + and a negative - pair of electrodes at each target area.
Example of using Y leads to give simultaneous treatment to both legs. Please note the colours below are for illustrative purposes only. All leads are white. It is unimportant whether the + or - pads are located top or bottom. ylead
Using the extenders
If you need to increase the length of the cables leading out of the Synapse Micro-current unit, simply connect an extender to the end of each of these cables and connect the electrode pads to the extenders ready for use. You can also connect the Y cables onto the extenders if any extra length required when using this accessory.
extender